Frequently Asked Questions
Welcome to & Tread Well
What is & Tread Well?
& Tread Well offers 100% natural self-care products. Our line is made with rich, plant-based ingredients to support and nourish all skin types — dry, mature, blemish prone, with a special emphasis on sensitive skin.
Offering a range of products from skincare, hair care, body care, fragrance and candles.
Why are these different from other skincare products?
We believe that achieving healthy, radiant skin shouldn't be complicated, so we created a simple, high-quality skincare routine made of rich, plant-based ingredients.
We care deeply about what you put on your skin. Our brand is built on transparency and authenticity, which is why we've replaced synthetic ingredients with nature's purest and most potent offerings. You can feel confident choosing our clean, natural skincare, knowing it's a choice that benefits your skin now and in the long run.
Do you use fragrance in & Tread Well products?
We absolutely never use synthetic fragrances. Our products may have gentle aromas due to the natural ingredients within. We use low levels of essential oils known for their therapeutic applications for skin.
Our Natural Fragrances and Candles are scented with 100% pure essential oils.
Where do you source your ingredients?
We work with suppliers that provide high-quality ingredients that don't test on animals.
Partnerships are made with highly reputable farms, sourcing ingredients from where they are naturally grown to ensure the most potent and effective form of each offering.
How to use our products
Which & Tread Well products are suitable for my skin type?
& Tread Well offers clean skincare solutions for all skin types, including dry, sensitive, mature and blemish-prone skin.
Our carefully crafted formulations feature rich, high-quality natural ingredients to address diverse skin concerns. The effectiveness of our natural skincare products are designed to nourish and protect your skin. No matter your skin type, our products will work for you.
No matter your skin type, our products should work for you.
How to store & Tread Well products? How long will they last?
Here at & Tread Well, we want you to think of your skin care like fresh food: ingredients are at their best when fresh and not heavily preserved!
We recommend that our products are used within 12 months of opening and are stored in a cool dry place, out of direct light.
Please note: These products are 100% natural and there may be slight color shifts after opening the bottle or long periods of storage. If you are unsure about a change in color or smell please reach out to us so we can consult on whether the product is suitable for use.
How long will it take before I see a difference in my skin from using & Tread Well?
You may see a difference immediately, as your skin gets a super dose of moisture and nutrients.
But there is also repair work that is happening deep within the skin that may take up to three months so see.
Generally, most people new to the brand will experience increased skin health within a couple of weeks. With improvement of skin conditions within three months.
Sustainability & Safety
Are & Tread Well products sustainable & cruelty free?
Absolutely! & Tread Well sources high quality, organic, non-GMO botanicals for our skincare products. Committed to fair trade and zero waste practices, we partner with highly reputable suppliers and sustainable farms to deliver the purest ingredients. We also prioritize sustainability by using sustainable packaging practice and minimizing waste whenever possible.
Crafted from botanical byproducts, our cruelty-free skincare is free from any animal-derived ingredients. And has never, and will never be tested on animals.
Are & Tread Well products vegan-friendly?
Yes! Our all of our products are vegan-friendly and made from 100% plant-based ingredients.
Is & Tread Well packaging sustainable?
Sustainability is a core value at & Tread Well. We're proud to use recyclable glass packaging for our products and biodegradable shipping materials to minimize our environmental footprint. We've adopted a minimalist approach to packaging to reduce waste.
By using minimal packaging materials, we aim to minimize our environmental impact without compromising product protection. While some products may still contain minimal plastic components, we're committed to finding more sustainable alternatives. Our goal is to create a positive impact on both your skin and the planet by using minimal waste packaging.
Can & Tread Well products cause an allergic reaction?
While & Tread Well prides itself on using pure, natural ingredients, it's important to note that even natural substances can cause skin sensitivities or allergic reactions.
To minimize the risk, we recommend performing a patch test before using any new skincare product. Apply a small amount to a discreet area, wait 24 hours, and monitor for redness, itching, or irritation.
If any adverse reactions occur, discontinue use immediately. Always carefully review ingredient lists and usage instructions before applying products to your skin.
Do & Tread Well products contain any parabens, sulfates, phthalates, or other harmful chemicals?
No, our & Tread Well products are 100% free from parabens, sulfates, phthalates, and other harmful chemicals.
We believe in the power of nature and use only the purest, plant-based ingredients in our formulations. Our commitment to clean, healthy skincare is unwavering.
FDA Statement
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.
Orders & Subscriptions
Where do you ship?
& Tread Well currently ships to all 50 states throughout the US.
If you're looking for international shipping, please contact our customer support team at info@treadwellnewyork.com.
Can & Tread Well products be returned?
We want you to love your & Tread Well products! If for any reason you are unsatisfied with your purchase, you may return it within 14 days of the purchase date for a full refund.
To be eligible for a return, the product must be unopened and unused and in its original packaging.
To initiate a return, please contact our customer support team at info@treadwellnewyork.com with your order number and reason for return. We will provide you with return shipping instructions.
Please note: Shipping fees are non-refundable. Return shipping fees are the responsibility of the buyer. We recommend using a trackable shipping method as we cannot be responsible for lost or damaged returns. Once we receive your returned product, we will process your refund within 14 business days.
Exclusions: Unfortunately, we cannot accept returns on opened, damaged or used products due to hygiene reasons. Sale items are final sale.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
What is the standard shipping time?
We process orders within 72 business hours, Monday-Friday (excluding holidays). Once your order ships, you'll receive a confirmation email with a tracking number to the email address associated with your purchase. Check your spam folder. Sometimes, important emails can land there.
For specific information about your shipment, feel free to reach out to us at info@treadwellnewyork.com. We're happy to help!
Where can I make a wholesale order?
If you are interested in placing a wholesale order or large-scale gifting, please access our direct link to Faire or reach out to us at info@treadwellnewyork.com.
How do subscriptions work?
Our subscription program offers flexible delivery options and recurring benefits. Subscribers can choose delivery frequency and enjoy exclusive discounts on eligible products.
Upon enrollment, you’ll receive a confirmation of your subscription and subsequent orders will be automatically created based on your chosen delivery schedule. You will find this subscription offer on the product page!
Can I adjust the shipping frequency of my subscription?
Yes, you can adjust the delivery frequency. Please reach out to our customer support team at info@treadwellnewyork.com and we can help you.
How can I update my account information for my subscription?
You can change and manage your subscription and account information by emailing our custom support team at info@treadwellnewyork.com.
Contact us
Reach out!
If you have any further questions, contact us at info@treadwellnewyork.com.